Jeff Haynie Law Office

For Consumers

Complaints to Consumer-Protection Agencies

Below are some agencies that might offer help if you have been the victim of identity theft or an unfair or deceptive business practice. Some of these agencies provide the possibility of an informal resolution of your complaint, without the expense of hiring an attorney to take formal legal action. However, contacting these agencies and waiting for them might also use up valuable time. It is important to take legal action before expiration of the applicable statute of limitations, which is the amount of time allowed for filing a claim in court.

The Florida Attorney General accepts consumer complaints about Florida businesses and enforces some of Florida’s consumer-protection statutes. You may learn more and file a complaint here.

The Florida Attorney General has set up a website specifically for assisting consumers with questions about Florida’s lemon law.  Florida’s lemon law only applies to a car that is purchased new and continues malfunctioning after the manufacturer has been given an opportunity to repair it. Another helpful summary of Florida’s lemon law is provided by the Florida Bar.

The Florida Department of Business and Professional Regulation accepts consumer complaints against individuals and companies that are licensed by the state to carry on all kinds of businesses, ranging from auctioneers to barbers to contractors and more. You may learn more and file a complaint here

The Florida Department of Highway Safety and Motor Vehicles investigates consumer complaints against car dealers, among other businesses. You may learn more and file a complaint here

The Florida Department of Agriculture and Consumer Services investigates consumer complaints against car repair shops (mechanics), among other businesses. You may learn more and file a complaint here.

The Florida Office of Financial Regulation accepts consumer complaints against mortgage brokers, lenders and others in the financial industry. You may learn more and file a complaint here.

The Florida Department of Financial Services, Division of Consumer Services accepts complaints about insurance companies and insurance agents. You may learn more and file a complaint here.

The Federal Trade Commission (FTC) accepts consumer complaints against businesses that are operating unfairly or deceptively. You may learn more and file a complaint here.

The FTC has also set up a website specifically for assisting victims of identity theft. That site provides a list of suggested steps to take in order to prevent criminals from doing any more damage and to begin repairing any damage that may have already been done.

Another organization helping victims of identity theft is the Identity Theft Resource Center.

The Consumer Financial Protection Bureau (CFPB) accepts consumer complaints against companies that provide financial services, such as banks, mortgage lenders or servicers, credit card companies, credit reporting agencies, etc. You may learn more and file a complaint here

The Financial Industry Regulatory Authority (FINRA) regulates the investment industry and investigates consumer complaints regarding a wide range of investment products. You may learn more and file a complaintt here.  In order for FINRA to investigate a complaint, the individual or company that sold the investment product must be registered with FINRA.  If that is not the case, the SEC might be able to help.

The U.S. Securities and Exchange Commission (SEC) also regulates the investment industry and accepts consumer complaints regarding securities fraud and other problems with investments. You may learn more and file a complaint here

The Federal Motor Carrier Safety Administration (FMCSA) accepts consumer complaints against interstate moving companies. You may learn more and file a complaint here.

Before Buying a Car

There are potential traps when buying a car, new or used, so consumers should educate themselves before making a purchase. Some helpful car-buying guides are provided by the Florida Department of Highway Safety and Motor Vehicles and by Clark Howard, a consumer advocate who has guides for buying a new car and for buying a used car.

Extra caution should be exercised when buying a used car. We should ask the seller specific questions about the things that are most important to us – for example, whether the car has any known defects, whether it has been damaged in an accident or flood, how many prior owners, etc. But even if those questions are answered to our satisfaction, it is best to check into the car’s history for ourselves. This can be done by having the car examined by an independent mechanic of our choosing before the sale is completed, and by pulling information from National Motor Vehicle Title Information System (NMVTIS). A car dealer’s refusal to allow inspection by an independent mechanic should be seen as a big red flag. Consumers may obtain a report with NMVTIS information, showing prior transfers of title and prior odometer readings, among other things. You may learn more about the NMVTIS here, and order a report with NNVTIS information here.

There is generally no “cooling off” period, or right of rescission, for car sales. There are few exceptions to this rule, so car buyers should not count on being able to cancel a purchase after signing a contract.

As with any purchase, it is very important to read and understand any contract for the purchase of a car before signing it. We should not sign a contract to purchase a car if the terms are not completely filled in, and we should be sure to get a copy of any contract we sign.

Frankie Deleon
Frankie Deleon
21:39 23 Jan 24
Jeff is Outstanding, even as a Preliminary call he gave me so much information and answered all questions before paying him a dime!! This guy really knows what he’s talking about and seems to care. Gave real life advice. Not fairy tale dreams.
Cameron
Cameron
20:41 16 May 23
Jill Sprowell
Jill Sprowell
14:44 16 Apr 23
Jeff is an outstanding attorney. He's extremely thoughtful and deliberate in his approach with a case and genuinely cares about his clients. Legal disputes are stressful, but having a responsive, knowledgeable, and compassionate attorney on your side certainly helps, and Jeff is that kind of an attorney.
Helen Biamonte
Helen Biamonte
16:07 27 Sep 22
I was having a legal issue with my family. Jeff was able to advise in such a way that we are closer than ever.
Jason Fuchs
Jason Fuchs
00:24 09 Sep 22
Professional and empathetic. Jeff has a wealth of knowledge. I appreciate that he was looking out for my best interest. I highly recommend!
Matthew Proctor
Matthew Proctor
23:23 09 Jun 21
alien yero camejo
alien yero camejo
18:54 10 May 21
I just called and the attention was excellent, thank you!
felica brooks
felica brooks
10:59 07 Jun 20
Absolutely great Attorney respectful and very efficient handled my case and did an awesome job i would hire Mr. Haynie 10 times over he stays on top of things and makes sure you know exactly what is happening from beginning to end i Definitely recommend Mr. Haynie only a phone call away thank you so much for your help
claudio padilla
claudio padilla
01:44 08 Sep 19
After calling dozens upon dozens of local and statewide lawyers concerning my complex legal issue with my current landlord, I was fortunate enough to find Mr. H. He was the ONLY attorney who fully grasped my legal matter in its entirety and showed empathy to our family's ordeal. While others were quick to remind me how challenging and costly my issue would be to try and litigate and only offered advice for me to "cut my losses and move on", he was the beacon of hope I needed to keep fighting. After a detailed phone discussion, Mr. Haynie was able to schedule me in for an in person consult within a few days. He listened to my issues and not once did I feel that he would have anything short of my best interest in mind. Up until this point I was trying to wage my legal dispute pro se with my landlord and was getting nowhere; and probably making it worse due to my emotions. He was able to help me narrow down the key issues and devise a more effective approach. I left that consultation with a very detailed action plan that I followed precisely for the next few weeks. We had every intention on retaining Mr. Haynie and pursuing the issue in court, but his advice worked so well that just a few short weeks later our landlord agreed to all of our demands! Mr. Haynie even edited our settlement agreement to make sure it was in our best interest before we signed. We cannot be more pleased with our outcome and we owe it all to Mr. H.
Richard R
Richard R
14:17 03 May 19
I was referred to Mr. H a short time ago due to an issue regarding a new vehicle purchase at a dealership (Car dealerships should be named “Stealerships”). Most attorneys would not be interested in dealing with a case like this, however Mr. H was more than happy to do so. He quickly resolved the issue for me, and at a great price. Being impressed with his quick & painless work for me, he has since worked on more business issues for me. He is now my attorney for my businesses & me personally, and I cannot say enough good things about him. He is a phone call away. If you cannot get in touch with him the first time, simply leave him a message or email him. Unlike most firms, HE responds to you as quickly as possible. When I say HE, I really mean HE actually reaches out to you (unlike some other places that advertise on TV.....). I cannot say enough good things about him, he is great to deal with. He is actually the first attorney that I have ever dealt with that I actually trust.
Mark Christmas
Mark Christmas
14:48 12 Feb 19
Jeff was very helpful in a tenant/landlord dispute. Jeff took the time to understand the situation thoroughly and explained in detail what he thought was the best course of action. Highly reccommend!
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